faq

product

what are ohyea's made of?

91% modal (body), 9% spandex (other).

Modal is made from renewable beechwood fibres and produced using an eco-friendly manufacturing process. This makes it a sustainable alternative to conventional cotton and other fabrics that rely on large amounts of water, pesticides, and other resources to produce.

what size am I?

size matters...when it comes to your undies, anyway.

see what's right for you at our size guide.

how should I care for my ohyea's?

To preserve the quality of your ohyea underwear, we recommend a cold, gentle hand or machine wash. Line drying is encouraged as the tumble-dryer can damage or misshape your underwear.

Do not bleach, iron or dry clean your ohyea underwear.

can I mix and match in the trunk-load of savings?

yes! you can select any 3, 5 or 7 pairs of ohyea underwear and the discount will automatically be applied at checkout.

I’ve received the wrong item with my order, what should I do?

If you have received an incorrect item, please get in touch with our team via the contact us form.

shipping and returns

where do you ship?

ohyea's are shipped Australia wide through Australia Post.

If you'd like to place an international order, please reach out through our contact us page.

how long does shipping take?

We aim to process all orders within 1-2 days after purchase confirmation.

Estimated delivery times:

NSW, VIC, QLD, ACT

  • Metro 2-4 business days after dispatch
  • Rural 2-6 business days after dispatch

WA, SA, NT

  • Metro 3-7 business days after dispatch
  • Rural 3-10 business days after dispatch

Tracking information will be provided for all orders upon shipment.

can I change or cancel my order?

Once an order is placed, we are unable to make changes or cancellations. Please double-check your order before completing the purchase to ensure all details are correct. If you have any concerns, feel free to reach out to our team via the Contact Us page, and we’ll do our best to assist you.

what is your return/exchange policy?

We do not offer returns for change of mind or incorrect purchases. However, if you’ve purchased the wrong size, you can request an exchange or store credit within 14 days of delivery. For faulty items, we offer full refunds, exchanges, or store credit, with all associated costs covered by us. For more details, please refer to our Return & Refund Policy

what do I do if I have a faulty ohyea product?

We take pride in our high-quality products, but if you receive a faulty item, we’re here to help. To request a refund, exchange, or store credit, please submit your request through our online returns portal. In some cases, we may ask for a photo of the defective product or for the item to be returned for inspection. Once your request is approved, we will cover all associated costs, including delivery. For full details, please refer to our Return & Refund Policy.